For incorrect, Broken, Defective, or Damaged Products
If you receive your items and it appears to be faulty or not as described, please contact us by email within 7 days of arrival. firstname.lastname@example.org
Our customer service agents will respond to your return request within 1 business day.
You would be given options as below,
- After returning your incorrect item, receive a replacement unit of the identical item ordered at no additional cost.
- Return the incorrect item for a full refund. Refund payment will be in the same form as the customer’s original payment (Paypal/Credit Card) Customer is not required to pay for return shipping or any restocking fee.
Change of mind/cancellation
HyosungWholesale can also accept order cancellations and change of mind returns. Due to the costs involved with processing returns and cancellations, a 20% re-stocking/cancellation fee and return shipping fee will apply for change of mind returns and order cancellations.
To return a product, contact us via our email address below,
For a change-of-mind return, returned product must:
- Include all parts originally provided
- In its original packaging
- No physical damage